Admissions Attendant

What is WonderWorks?

WonderWorks is a hands-on theme park for your mind! We feature over 100 interactive exhibits to spark your imagination and creativity! We want our guests and team members to “Let Your Imagination Run Wild” in one of our 6 theme parks: we are in Orlando, FL; Pigeon Forge, TN; Panama City Beach, FL; Myrtle Beach, SC; Syracuse, NY, and now Branson, MO!

Joining Our Team:

At WonderWorks, we take great pride in our community, and in putting a smile on our guests’ faces through education, fun, and creativity! The guest experiences we are so proud of start with the expertise of our team members, and especially those of our Admissions team! If you enjoy helping guests make memories that will last a life time, guiding others, and thriving in a dynamic and fast-paced environment, our Admissions Attendant position may be a great fit for you!

Primary Responsibilities:

• Greet and welcome guests as they enter and exit WonderWorks
• Answer questions and offer information and assistance related to guests' WonderWorks experience
• Upsell guests on additional services offered at the point of sale (S&E, Lasertag, and souvenir books)
• Run Point of Sale (POS) terminal for ticket sales and efficiently handle cash and all forms of payment
• Display knowledge of coupons and vouchers received at the POS and track of the ones received
• Address and inform the manager of all complaints and concerns that occur during shifts. If unable to appropriately resolve, contact Manager on Duty for assistance
• Maintain work area ensuring that is remains neat and organized at all times
• Follow checklist for required duties and timelines
• Read the Admissions pass down log and communicate with previous/future shifts any and all relevant information
• Be available to fill in as needed to ensure the smooth and efficient operation of the Admissions team
• Support other team members when needed to keep fellow team members and guests happy and safe!

Additional Skills & Abilities:

• Possess excellent verbal communication skills
• Be comfortable approaching people that you do not know, and engage them in conversation
• Be comfortable working indoors and standing for long periods of time

Minimum requirements: Previous theme park, entertainment, hospitality, and/or customer service experience is preferred. Ability to multi-task, work with limited supervision and make reasonable and ethical decisions quickly. On-the-job training is provided upon joining, and night, holiday, and weekend availability is needed, too.

Though we’re mostly professional fun and games, it’s important to note that as a team member in a theme park and people-facing venue, certain physical demands may come up on the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, an employee is regularly required to stand, walk, talk and hear. Frequently required to sit, use hands to finger, handle or feel objects, tools or controls. Occasionally required to climb or balance, stoop, kneel, crouch or crawl, and lift from 10 pounds up to 50+ pounds.

WonderWorks is an Equal Opportunity Employer. WonderWorks is also a Drug-Free Workplace. WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Depending on government mandates, you may be subject to show vaccination status, negative COVID-19 test results and/or medical exemptions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
CDC guidelines

Ability to commute/relocate:

• Branson, MO 65616: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Our team members work holidays & weekends, are you available Holidays & weekends?

Experience:

• Cash handling: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location