LEAD PRODUCTION ASSOCIATE-Bryant
02 Mar 2023
Goodwill Industries of Arkansas
GENERAL DESCRIPTION OF POSITION
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Serves to assign tasks, monitor production goals, provide training for donation attendant associates.
Meets or exceeds individual production and donor customer service objectives and standards
according to established policies and procedures.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE)
culture, Values, and Mission in everything you do and every interaction you have with co-workers,
clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assign tasks, monitor production goals, provide training for donation attendant associates; may
direct community service workers and volunteers on a limited or as needed basis. This duty is
performed daily, about 10% of the time.
2. Receive, sort, process, hang and salvage donated goods according to established standards;
provide donors with an appropriate donation receipt. This duty is performed daily, about 50% of the
3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This
duty is performed daily, about 10% of the time.
4. Report possible employee actions that could be violations of policies. This duty is performed daily,
about 10% of the time.
5. Attend and participate in regular employee meetings and training. This duty is performed as needed,
about 5% of the time.
6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get
along with customers, clients, co-workers and management. This duty is performed daily, about 5% of
7. Prepare donated goods for transport. This duty is performed as needed, about 5% of the time.
8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty is
performed daily, about 5% of the time.
9. Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high
school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus
12 to 18 months related experience and/or training, or equivalent combination of education and
Ability to read and understand simple instructions, short correspondence, notes, letters and memos;
Ability to write simple correspondence.
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using
money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability
to deal with standardized situations with limited variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
SOFTWARE SKILLS REQUIRED
Basic: Payroll Systems
INITIATIVE AND INGENUITY
Under immediate supervision, performs general assignments of work, with periodic check of
performance by supervisor.
Limited responsibility with regard to general assignments in planning time, method, manner, and/or
sequence of performance of own work operations.
Performs work operations which permit infrequent opportunity for decision-making of minor
importance and which would only affect the operating efficiency of the individual involved to a slight
Light mental demand. Operations requiring intermittent directed thinking to carry out predetermined
procedure or sequence of operations of limited variability. Operations requiring intermittent attention to
control machine or manual motions.
ANALYTICAL ABILITY / PROBLEM SOLVING
Repetitive. Activities or duties using a pre-determined set of processes or directions coupled with
nearby supervision. Learned things in situations where choice is simple or patterned.
RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for the organization's and/or associated organization's property where
carelessness or error would result in only minor damage or minor monetary loss. Ordinary care and
attention is required when handling this property in order to prevent loss.
Probable errors of internal scope readily detected in normal course of work by standard check or
routine crosscheck within a single department or office. Errors resulting from inaccuracy would create
minor confusion, delay or expense to correct the situation.
FREEDOM TO ACT
Standardized. Accepted processes covered by well-defined standardized policies and procedures
with supervisory review.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities.
Examples would include direct dollar generation, departmental budget, proper handling of
organization funds, expense control, savings from new techniques or reduction in manpower.
None. Job does not create any dollar monetary impact for the organization.
IMPACT ON END RESULTS
Modest impact. Job has some impact on the organizations end results, but still from an indirect
level. Provides assistance and support services that facilitates decision making by others.
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner
of handling these contacts has a bearing on the organization's position and operation.
Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May
obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No
responsibility for obtaining cooperation or approval of action or decision.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of non-complex machines and equipment (adding machines, calculators, copy/fax
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as
noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
The following work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to outdoor weather
conditions.The noise level in the work environment is usually moderate.
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity
in the performance of tasks which requires somewhat diversified physical demands of the employee.
While performing the functions of this job, the employee is continuously required to stand, walk, use
hands to finger, handle, or feel, reach with hands and arms; regularly required to talk or hear;
frequently required to stoop, kneel, crouch, or crawl; and occasionally required to sit, climb or balance.
The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 25
pounds; continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job
include close vision.
Must be able to interact cordially and productively with a diverse group of employees and donors
Must be able to communicate clearly in English
Must be able to work a flexible schedule including weekends, holidays, and evenings.
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