PAY RATE: $15.50 PH
ABOUT THE ARC
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees
ABOUT OUR CALL CENTER TEAM
Become part of the dedicated Call Center team at The Salvation Army! Together we can continue serve and impact our local community. We are hiring for a Part-time Donor Service Representative (Spanish/ English Bilingual) at our Command Center Office in Carson, CA. Great opportunity to get improve your customer service and communication skills while contributing to the success of our Adult Rehabilitation Program. If you are friendly, hard- working, accountable and enjoy helping others apply online to Salvation Army now!
As our enthusiastic Donor Service Representative, you will be responsible for (but not limited to):
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Ability to work with independence to resolve Supporter requests for First Contact Resolution.
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Ability to complete multiple tasks concurrently.
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Utilize effective oral and written communication skills to produce an excellent experience with every Contact.
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Receive inbound omnichannel contacts from current and potential supporters, providing an exceptional donor experience.
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Answer questions and assist in the resolution of supporter questions and issues.
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Complete outbound campaign contacts to Omnichannel markets
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Provide timely and accurate responses to supporters using preferred communication channel(s), email, text, chat, phone, etc.
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Actively participate in all Contact Center training as required.
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Achieve or exceed key performance metrics Quality Assurance requirements.
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Originate relationship and correct applications for vehicle donations, The Salvation Army Office of Family Services of Orange County, and other TSA Program.
Qualifications to be considered for this position:
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High School Diploma or GED is required.
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Ability to communicate with excellent written and oral skills.
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Ability to comprehend and ask qualifying questions to uncover concerns and resolve supporter issues.
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Required Typing Speed of 40 WPM.
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Required to pass typing, spelling, and reading comprehension test.
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1-2 years of work experience in customer service preferred.
Physical Demands:
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Ability to sit, walk, stand, bend, squat, climb, kneel or twist on an intermittent or continuous basis.
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Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
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Ability to communicate clearly on the telephone.
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Ability to lift up to 25 lbs.
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Ability to perform various repetitive motion tasks.