IT Support Specialist

Department:

Technology Support Services

Requested Start Date:

May 1, 2023

Salary:

$42,000.00-48,000.00 commensurate with experience

Normal Work Schedule:

8:00 am – 4:30 pm Monday-Friday, some evenings and weekends required

Job Summary:

The IT Support Specialist provides technical assistance and network support, including hardware and software support to the entire academic and administrative areas in the campus community, in addition to troubleshooting and repairing computer problems, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal end-user performance. This role also provides support for classroom technologies and some audio/visual support for ad-hoc events.

Duties and Responsibilities:

• Provides administrative, direct face-to-face, and campus based technical support to students, faculty and staff on a wide variety operating systems and hardware platforms and network connectivity issues, and maintains maintain in-house computer systems, desktops, peripherals and applications.
• Develops and recommends specifications for new hardware/software solutions for use by the University community.
• Works with end users to identify and deliver required support service levels.
• Conducts training and support to end users on accessing/utilizing computer resources and applications.
• Installs, configures, tests, maintains, monitors, and troubleshoot end user workstation hardware and software.
• Troubleshoots networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
• Performs analysis, diagnosis, and resolution of complex IT problems for end users, and recommends and implements corrective solutions .
• Receives and responds to incoming support request.
• Maintains inventories of all IT related hardware and software.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system performance.
• Accurately documents instances of hardware and software failure, repair, installation, and removal.
• Constructs, installs, and tests customized configurations based on various platforms, operating systems and applications.
• Supports development and implementation of new Information System projects.
• Engages with third-party support, PC equipment, and software vendors about their software functionality.
• Installs new computer workstations in campus computer labs, develops methods for rapidly deploying new systems and restoring old systems by the use of cloning or other technologies.
• Manage their specific ticket queue, troubleshoot encryption and system configuration issues, and add and troubleshoot hardware such as hard disks and memory.
• Manage ticket queue of reported issues, troubleshoots encryption and system configuration issues, and adds and troubleshoots hardware such as hard disks and memory.
• Performs other duties as assigned.

Required Minimum Qualifications:

• Bachelor’s degree in Computer Science or related field required. An equivalent combination of experience and training may be substituted for degree requirement.

Required Documents:

Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans
• Alabama Teacher’s Retirement System (TRS)
• RSA-1 Deferred Compensation
• 403-B Retirement Annuity (TIAA)
• Health Insurance
• Medical (PEEHIP)
• Optional plans: vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity
• Long-term disability and life insurance
• Tuition assistance
• Paid and unpaid leave
• Employee Assistance Program
• Prescription assistance

For additional information regarding benefits, please visit our website.

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.