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Dispatch/Communication Operator (PT)

Los Angeles, / 06 Mar 2023 Platinum Security PART_TIME
Job Description:
  • Platinum Security, Inc. has been providing professional service for over 20 years.
  • We pride ourselves on providing the best service available in the private security industry and continually strive to exceed our client’s expectations.

  • Job Type:
  • Salary: $18.00 per hour.
  • Work Schedule: Mon & Tues 8am/4pm & Wed/Thurs 4pm/12am = 32hrs p/wk.

Your Role:
  • The primary responsibility of the Dispatch/Communication Operator is to provide support and assistance to all callers.
  • An ideal dispatch operator will possess excellent phone etiquette and is able to provide outstanding customer service.
  • We are seeking individuals who can not only work as part of a team, but also have exceptional individual work ethic and superior listening skills.
  • If you are a dedicated and professional person looking for a fulfilling career opportunity, consider joining our team!

Job Summary:
  • Arrive to the shift on time.
  • Answer and respond incoming calls.
  • Accurately document and report information and events from the calls received.
  • Effectively communicate information to other departments and/or clients in a timely manner.
  • Resolve issues and incidents that may occur during the shift.

Minimum Qualifications:
  • Prior Call Center/Dispatch experience is required. (minimum 6 months)
  • Bilingual in Spanish preferred, but not required.
  • High school diploma or some college education preferred.
  • At least 6 months experience in a customer service setting preferred.
  • Must be available to work nights and weekends.
  • Must be able to multi-task and managing a high volume of incoming and outgoing calls.
  • Must be able to type a minimum of 45 wpm with grammatical accuracy.
  • Must have strong computer skills. (familiarity with Microsoft Word, Outlook, Google & Google Maps)
  • Must possesses superior listening skills and be comfortable with repetitive verbiage.

About Platinum Security :

Originally founded in 1997 in Los Angeles, California, Platinum Security is comprised of over 800 dedicated professionals providing quality security service that exceeds our customer’s expectations in the private security industry.Our management staff and field supervisors are comprised of current and former law enforcement officers and former loss prevention executives who provide quality security services that surpasses our client’s expectations. With dedicated professionals and state of the art equipment, Platinum Security provides unsurpassed service for communities, government facilities and businesses.Platinum Security’s employee turnover rate is the best in the industry. We strive to employ well-trained security officers seeking longevity in their careers. We are strong believers of growing from within our organization. We have officers that have been with the company since it started in the late 1990’s that are still part of our organization, along with the management staff and branch managers that have been growing with us in several markets for almost ten years Platinum Security is built on a philosophy that emphasizes quality security services.All our clients at Platinum Security have a direct relationship with our management team and trusted officers trained specifically for their security needs. These ties ensure success and are one of the reasons Platinum Security has long lasting relationships and impeccable client references.

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