Position Summary
The District Manager (DM) oversees the day-to-day operations and other company initiatives within multi-unit AutoZone stores. The DM hires, trains, and retains high performing AutoZoners and ensures optimum productivity, in a safe environment. The DM monitor’s sales, cash flow, inventory controls, expense control, shrink, and ensures and maintains compliance with company policies and expectations.
Position Responsibilities
- Leads and support a district culture focused on customer satisfaction, sales growth and retention
- Attracts, recruits, hires, trains and develops high caliber store personnel
- Assures fair and equal employment opportunities for AutoZoners and applicants
- Accountable for the performance of stores in assigned market
- Evaluates store operations and develops tactical plans to improve store manager’s overall performance
- Develops an annual business plan for the district with individual goals for each store focused on building customer base, revenue and controlling expenses
- Monitors sales, cash flow, inventory, and security controls
- Routinely and frequently visits stores and commercial accounts
- Ensures Store Manager and Commercial Sales Manager/Specialist visits commercial accounts using the Commercial Sales Call Planner
- Drive sales performance, maximize gross profit margins, monitor P&L, and ensure proper inventory levels
- Helps managers develop coaching and training plans for the store staff to provide WOW! Customer Service, enhance productivity, and market products to enhance sales and profits.
- Ensures Store Managers staff and schedule store personnel to meet customer needs, including diversity and bilingual
- Evaluates and coaches managers on period Professional Selling and Culture Topics while visiting each store
- Teaches managers to utilize the Individual Sales Performance and the WITTDTJR Scoreboard to increase sales
- Reinforces and evaluates the period sales plans during store visits
- Ensures all managers understand and uphold AutoZone’s company policies, accident and loss prevention procedures
- Ensures Store Manager is achieving or exceeding sales targets
- Follows up on WITTDTJR meetings and action items
- Provides performance counseling and distributes AutoZoner Action Reviews, when necessary
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
- Ensures managers provide and maintain a safe working environment and AutoZoners practice safe behaviors; including PPE (Personal Protective Equipment)
- Adheres to and ensures AutoZoners follow AutoZone’s dress code standards
- Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts
Position Requirements
- High School diploma or equivalent
- ASE Certified preferred
- Demonstrates high level of integrity
- Ability to drive customer service