Customer Success Director- FMCG Industry experience Required!

Why Data Impact?

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

Ø This is where Data Impact comes in! We collect over 70 billion pieces of data daily which we process and use in innovative monitoring tools destined for the FMCG companies.

Ø Our objective: to enable our clients to define the best strategy, make the best decisions and optimize their execution in real-time

Ø Today: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 25 countries, we are looking for new colleagues to join our great team in the USA

Ø A young but experienced and dynamic team with a start-up attitude!

Ø A uniquely diverse and international environment with more than 40 nationalities

Ø Real career Development opportunities

Ø A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

Ø Under the responsibility of the CEO, in Paris, and in close collaboration with the other CSDs in London and Paris, you will join our growing US team to manage our portfolio of clients in the US

Ø Manage, coach, and develop a team of junior and senior US CSMs, driving team engagement and collaboration

Ø Responsible for the commercial performance of the US CSM team: monitoring and ownership of renewals and upsell targets, managing team pipeline

Ø Be the senior leader with key clients: lead key clients onboarding, developing networks across clients with a specific focus on senior stakeholders and ensure adoption of the Data Impact tool

Ø Network to identify new needs from our customers and potential business growth

Ø In charge of Data Impact’s quality assurance through close collaboration with other teams in the business (e.g. product team, client support team, scrapping team, etc.)

Ø Service development and innovation – Suggest and lead internal workstreams on automation and improvement of processes

Ø Thought leadership: create content with insights, organizing webinars, etc

Ø Participate in events and forums

Ø Participate in events and forums

ü 8 to 10 years proven experience for an FMCG manufacturer as a Category Manager or other commercial position (trade manager, e-commerce …)

ü You have experience in managing people

ü Autonomous, looking for new challenges, and accompanying the exploding e-commerce market is a real motivation for you

ü Highly organized and able to multi-task

ü Passion for service and customer satisfaction

ü You are structured and analytical

ü You have excellent communication skills

ü Ability to work in a dynamic and fast-moving team

ü Willingness to travel when required

All your information will be kept confidential according to EEO guidelines.

#LI-DAIM

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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