Desktop Support Analyst

Description:

Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be profiling, installing and configuring laptops/desktops for the Summer interns. They will be installing proprietary applications and market data applications such as factset. Candidates do not need to have market data experience but financial experience and large enterprise experience is a big plus. After the first two weeks they will be providing desk side support to the interns. Common issues that may come up revolve around: network connectivity, adding printers, email issues with Outlook and operating system troubleshooting on Windows 10. After this phase ends then the New Hire program will start. For the New Hire program, they will be doing the same function for about 450-500 New Hire employees. They will be performing the installs/profiling/configuration for about a month and then will provide desktop support to the new hires until the end of August. There is a staggered finish in August and the entire team will have completed the project.

The location will be in midtown located on 42nd and 6th Ave. This is a 1st shift position with potential for overtime. Candidates will be asked to work on two weekends over the project (the weekends before the laptops are distributed to the interns and then the new hires). Candidates must be very professional and reliable and must be able to commit to a short term project. Candidates must have excellent communication skills.

Skills:

Desktop Support, Outlook, Windows 10, Customer service

Top Skills Details:

Desktop Support, Outlook, Windows 10,Customer service

Additional Skills & Qualifications:

Aside from excellent t-shooting skills, candidates must be professional, excellent communication and customer service skills, and reliable.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.